Last Updated: 2025-04-03

At Physia Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, PhysiaClinic.com, or use our services.

1. Information We Collect

   We may collect various types of information from you when you use our website, including:

   • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and billing information.
   • Professional Information: If you are a physiotherapist or rehabilitation specialist, we may collect information related to your professional credentials, certifications, and areas of specialisation.
   • Usage Data: We may collect information about how you interact with our website, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.

2. How We Use Your Information

   We use the information we collect for various purposes, including:

   • To provide and maintain our services
   • To personalise your experience on our platform
   • To communicate with you about updates, promotions, and other relevant information
   • To process your payments and manage your subscriptions
   • To improve our website and services based on user feedback and analytics
   • To ensure compliance with legal obligations

3. How We Share Your Information

   Physia Clinic does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

   • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing other services on our behalf.
   • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process.
   • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can adjust your browser settings to refuse cookies, but doing so may limit your ability to use certain features of our website.

5. Data Security

   We implement a variety of security measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

   We are committed to protecting your personal information and ensuring transparency in how your data is managed. You have the right to access the personal data we hold about you, request corrections to inaccurate or incomplete data, or delete your personal information, subject to legal or business requirements. To exercise any of these rights, you can contact us directly at contact@physiaclinic.com, use your account settings to manage, update, or delete your data where applicable, or reach out to our support team for assistance at physio@physiaclinic.com

7. Data Storage and Processing

   We utilize third-party cloud services provided by Amazon Web Services (AWS) for data storage and processing. AWS adheres to industry-leading security standards to ensure the safety and integrity of your data. All data managed by AWS is subject to their robust encryption protocols and compliance frameworks. By using our services, you acknowledge and consent to your data being stored and processed securely on AWS infrastructure.

8. Third-Party Links

   Our website may contain links to third-party websites that are not operated by Physia Clinic. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

   Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@physiaclinic.com.